Fulltime
Full Time
Product Ops Manager
View below the job description in addition to the application form.
Responsibilities:
- Process Optimization and Efficiency
- Develop, implement, and continuously improve processes to enhance the efficiency and effectiveness of product development and delivery.
- Identify bottlenecks and inefficiencies in product operations and propose actionable solutions.
- Standardize and document operational workflows to ensure consistency and scalability.
- Cross-Functional Collaboration
- Collaborate with product management, engineering, marketing, and customer success teams to ensure seamless product launches and updates.
- Facilitate communication and alignment across departments to support product strategy and objectives.
- Lead cross-functional projects to drive product improvements and innovation.
- Data-Driven Decision Making
- Define and monitor key performance indicators (KPIs) to measure the success and efficiency of product operations.
- Utilise data and analytics to inform decision-making and drive continuous improvement.
- Provide insights and reports to senior leadership on operational performance and product metrics.
- Customer Focus and Feedback Integration
- Develop and maintain mechanisms to collect and integrate customer feedback into product development and operations.
- Ensure customer needs and feedback are consistently represented in product decisions.
- Collaborate with customer success and support teams to identify areas for improvement based on customer insights.
- Scalability and Growth Management
- Develop strategies to scale product operations in line with company growth and market demands.
- Manage resources effectively to support scaling initiatives and increased demand.
- Implement tools and technologies to enhance operational efficiency and support growth.
- Leadership and Team Management
- Lead and mentor a team of product operations professionals, fostering a culture of high performance and continuous improvement.
- Provide guidance and support to team members, facilitating their professional development and growth.
- Manage team performance, set clear objectives, and conduct regular performance reviews.
- Technology and Tools
- Evaluate, implement, and manage tools and technologies to support product operations.
- Stay updated with the latest industry trends and tools to ensure the team is using the most effective technologies.
- Train team members on new tools and processes to ensure smooth adoption and utilization.
Preferred Qualifications:
- Bachelor’s or Master degree in Business, Engineering, Computer Science, or a related field. Advanced degree preferred.
- 5+ years of experience in product operations, product management, or a related role within a SaaS environment
- Strong understanding of SaaS product development and lifecycle.
- Excellent analytical skills with the ability to use data to drive decision-making.
- Exceptional project management skills, with the ability to manage multiple priorities and deadlines
- Excellent communication and collaboration skills, with the ability to work effectively across departments
- Leadership and team management skills, with experience mentoring and developing team members
- Proficiency with product management tools (e.g., Jira, Asana) and data analytics platforms
