Fulltime
Fulltime
Product Ops Specialist
View below the job description in addition to the application form.
Job Requirement:
- Respond to and resolve product-related incidents within established SLA guidelines, ensuring minimal disruption to customer operations
- Develop and maintain comprehensive user documentation and knowledge base articles covering 100% of critical product functions
- Enable high adoption rate by delivering monthly training sessions to stakeholders, ensuring they maximize value from our product updates
- Track post-launch product performance metrics and identify opportunities for operational improvements
- Gather and organize customer feedback to inform future product enhancements
- Work with engineering, support, and product teams to resolve complex product issues
- Develop and refine post-launch processes to improve efficiency and customer experience
- Ensure smooth deployment of updates and new features to existing customers
Technical Requirement
- Experience in product support, technical account management, or similar customer-facing technical roles
- Strong understanding of product lifecycle, particularly in post-launch operations
- Excellent troubleshooting and problem-solving skills
- Outstanding written and verbal communication abilities
- Experience creating technical documentation and training materials
- Ability to translate complex technical concepts into understandable information for customers
- Strong organizational skills with attention to detail
- Experience with support ticketing systems and knowledge base platforms
